Data Compromise

A data compromise is an organized theft of ATM, debit, or credit card informationprimarily through merchant data breaches, merchant third party processors, computer theft, stolen storage tapes or company insiders working for a merchant or a merchant’s contractor.

 

When a data compromise affecting your accounts occurs, Evans Bank receives information from multiple outside sources, such as Visa®, FraudWatch Plus®, or law enforcement agencies. Due to the sensitivity of the information, detail specific to the breach is not disclosed to the bank. Therefore, we are unable to provide the name of the merchant or where the data breach has occurred.

 

What to expect when a data compromise occurs

We understand that learning your account information may have been compromised can be an alarming experience. Important things to note if your card account data has been compromised:

  • The bank may proactively close your card and reissue a new one in order to help protect your account.
  • It does not mean that fraud will occur on your account.
  • It does not mean that you will become a victim of identity theft.
  • If you notice any fraudulent charges to your account, contact us immediately by calling the number on the back of your card.
  • We will send your new Evans Bank debit card along with notification informing you that the bank is taking a proactive approach to protect your account by replacing your old debit card and issuing a new one.

 

Debit Card

  • Activate your new debit card by following the instructions on the sticker on the front of your card so you can continue making debit transactions without interruption.
  • Destroy your old card, and start using your new card immediately with your current Personal Identification Number (PIN).
  • If you've set up recurring payments or a store or service provider has your card number on file using your old debit card number, you'll need to provide those companies with your new debit card number and expiration date. Keep in mind that your checking account number hasn't changed.
  • If you notice any fraudulent charges to your account, please contact us immediately by calling the number on the back of your debit card.

 

ATM Card

  • Destroy your old card, and start using your new card immediately with your current Personal Identification Number (PIN).
  • If you notice any fraudulent charges to your account, please contact us immediately by calling the number on the back of your ATM card

 

Frequently Asked Questions

 

Where and when was the card information compromised?
When a data compromise affecting your accounts occurs, Evans Bank receives information from multiple outside sources, such as Visa®, FraudWatch Plus®, or law enforcement agencies. Due to the sensitivity of the information, detail specific to the breach is not disclosed to the bank. Therefore, we are unable to provide the name of the merchant or where the data breach has occurred.

 

Is it safe to use my new card?
Yes, we're replacing your card as a safety measure to help ensure that your account information is protected. The new card has a new account number. Please activate your new card and continue to use it as you normally would.

 

What if I think my debit or ATM card number is being fraudulently used?
Review your recent transactions and ensure they are all yours. Sometimes a single unauthorized charge may be an error and can be resolved quickly by contacting the merchant. However, if you see transactions you do not recognize call the number on the back of your card immediately to report it.

 

Do I need to close my other Evans Bank accounts?
It is not necessary at this time to close other accounts. As always, Evans Bank continues to monitor your account for unusual activity through FraudWatch Plus®.

 

What You Can Do to Protect Your Information

Always know where your card is, and if you misplace it, call us immediately so we can block the card from use.

 

Regularly monitoring your account activity is the best way to help detect if you have been a victim of fraud. Evans Bank’s Online Banking service allows you to access your account activity at your convenience and signing up for electronic statements may also help reduce your risk of mail fraud.

 

If you receive your statements in the mail, review your statement as soon as possible after it is delivered and immediately report any fraudulent transactions. For added protection, you can set up Online Banking Alerts that notify you about important activity in your accounts, which can help identify fraud quickly.  Learn more about Online Banking Alerts.