Getting Started
Thank you for banking with Evans Bank! Please use the resources below to help you get started with your new Evans product.
If you are unable to find the answer to your question below, you can speak with a representative in our Customer Experience Center at 1.844.MYEVANS (1.844.693.8267), Monday through Friday from 8:30 am to 6:00 pm and Saturday from 9:00 am to 2:00 pm.
Frequently Asked Questions
How do I log into online banking?
- Visit evansbank.com and click “Login” in the top righthand corner
- Input your username and clock “Sign On” to start the authentication process
How do I reset my password?
If you have locked yourself out of online banking, just click “Reset my Password” on the log in screen. You will need your username, Social Security Number (or Tax Identification Number for Businesses) and account number to unlock and reset the password. After you input your information, a security code will be sent to the phone number we have on file for authentication purposes.
Your Evans Bank account information can be found on your monthly statement, checks, or on the paperwork you received at account opening.
You can also call our Customer Experience Center at 1.844.MYEVANS or visit your local branch for additional help.
How do I set up card control?
The Evans card control option through mobile banking allows you to turn your debit card on or off at your convenience, as well as add rules for card usage based on dollar value, locations, and types of merchants.
- Tap More in the bottom right-hand corner
- Tap Card Controls in the menu
- Select the card you want to edit controls for
- Tap the toggle to enable or disable the card
- Select Locations Control to restrict geographical locations where the card can be used
- Select Transaction Types for restrictions
- Select Merchant Types for restrictions
- Select Threshold Amount to put a limit on transactions
How do I activate my Evans Bank debit card?
To activate your debit card, please call 1-866-633-5293. Please be aware that you must be calling from a phone number that Evans Bank has on file for you when calling the card activation line.
You may also activate your card at any Evans Bank ATM using your PIN.
Contact Customer Experience Center with any further questions concerning debit card activation during regular business hours.
How do I enroll in eStatements?
Once you log into your account….
- Select the three lines on the top left
- Select Accounts
- Select Documents
- Select Delivery Settings
- Select Online for which account you are looking to enroll
- In confirm for PDF access, Click PDF Reader link to receive code
- Enter Code in box below to confirm electronic consent
- Read and accept terms and agreement
- And then submit
- You will get delivery preference confirmation notice after selection
How do I enable biometric login?
Tap More in the bottom right-hand corner then tap Settings. For Apple users, you can enable Face ID and for Andorid users, you can enable fingerprint ID.
How do I set up digital pay?
Visit Apple Wallet or Google Wallet to learn how to set up your digital wallet.
Evans Bank is compatible with Venmo, Zelle and CashApp. Visit their websites or apps for set up instructions.
How do I set up account alerts?
To set up account and service alerts, click on Alerts under Self Service. Here you can set up account alerts for balance and maturity, as well as service alerts like password reset attempts, new secure messages, sign on attempt failures and more.
How do I download the Evans mobile app?
- Download the mobile app using:
- Use the same username and password as your online banking account
- When you login in, you’ll complete a two-step authentication process. For added security, a five-digit security code will be sent via text to your chosen mobile device. From there, follow the onscreen prompts to complete the process.
